Report: Google Surpassed MapQuest in January
Edward has a couple of additional data points to add to the Google vs. MapQuest market share question; in addition to the four-point gap Hitwise reported, comScore apparently says that Google beat MapQuest in January; Compete.com reports something similar.
Edward also points to this rant by former AOL executive John McKinley about how MapQuest went wrong. “At some point along the journey, it has lost its way, in terms of the primary mission it is meant to serve. It is all about simple, informative directions,” he writes.
The current experience is, as a friend of mine says, a dog’s breakfast. I am not sure what my eye is supposed to be drawn to. It sure the heck isn’t the actual directions — they barely begin above the fold. This looks like a misapplied implementation of a tactical focus on short-term revenue (e.g., note the big slug of non-relevant sponsored links for Florida and Cancun smack dab in the middle of the page).
Now, look at the Google Maps display — it is all about consumer payoff. I see the turn-by-turn directions and the map rendered above the fold, and the first sponsored link is on the left rail after the directions.
I do understand the case for monetization of traffic, but when that starts materially impairing the consumer experience, you start putting the franchise at risk. MapQuest has reached that point.
Previously: Market Share Update.